Refund Policy

Return and Refund Policy

We have a 30-day return policy. To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at info@saunamerch.com.

If your return is approved, return shipping costs are your responsibility and can be returned through the shipper of your choice. Items returned without prior request will not be accepted.

For any return-related inquiries, you can always reach us at info@saunamerch.com.

Damages and Issues

Please inspect your order when you receive it and let us know immediately if the item is defective, damaged, or if you received the wrong item.

Exchanges

The quickest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.